Support

Last updated: 2026-11-07

Get help with virtual cycling, smart trainer connections, activity syncing, FIT imports, photo and video posters, and account settings.

Contact Us

If something breaks while connecting, syncing, importing a FIT file, or creating a poster, start here. If you still need help, contact us through the channel below.

  • Developer / Operator: Hangzhou Tuyu Zhixing Technology Co., Ltd.
  • Support scope: virtual cycling and smart trainer connections; platform connections, syncing and FIT imports; poster editing, export and purchases; app settings and local cache cleanup
  • Support email: xiaoqiang.dong@gmail.com

Virtual Cycling: Help & FAQ

Strava route riding

In My, connect your Strava account, then open Strava route riding and select an outdoor activity with GPS and elevation data. Preview the route and elevation profile, then choose the full route or a single segment. If the activity has segments, you can select those you want to challenge.

Connect a smart trainer, with both power and resistance control connected; cadence and heart-rate sensors are optional. During the ride, your power drives your progress and the trainer adjusts resistance to the simulated gradient. Swipe left or right to switch between the 3D scene and 2D map, and follow your position, elevation profile and segment progress.

On supported segment challenges, ride with a virtual companion to compare your performance. When you finish, save the ride locally and choose whether to upload it to Strava, Intervals.icu, or both.

Intervals.icu training

Connect Intervals.icu in My independently of Strava. Choose a scheduled cycling workout, connect a trainer that supports ERG and power, and follow the steps, target power and live power curve. Timing starts when valid power is received.

Training includes a 7-day free trial independent of the Strava trial. After the trial, training requires Pro. Activity syncing to Strava and Intervals.icu remains free.

Track simulation riding

Choose a built-in route or import a GPX or FIT track. Preview the route and elevation, select the section to ride, then connect your trainer. Built-in routes remember your progress so you can continue next time.

Choose where to sync

Sync activities from supported sources, imported FIT files, route rides and workouts to Strava, Intervals.icu, or both. Your destination selection is saved locally until you change it. Rides and workouts share one history.

When training ends, the record is saved locally before upload. Cancel upload keeps that local record. Each destination has its own upload result; a failure on one platform does not mean the other failed.

  • How does virtual cycling work?
    View the VaBridge virtual cycling guide
  • Which devices work, and why is resistance missing?
    VaBridge is compatible with trainers that support the Bluetooth FTMS protocol. Examples include compatible models from Garmin, Wahoo and other excellent trainer brands. Allow Bluetooth access, wake the trainer and disconnect other apps that may control it. Resistance control requires a compatible Bluetooth FTMS control interface. Receiving power or cadence alone does not mean resistance control is supported; ANT+ compatibility alone is not enough. If connection or motion fails, check the power source and trainer control status, then send support your trainer model, firmware, app version and error screenshot.
  • Can I try it before subscribing?
    Strava route riding, Intervals.icu training and track simulation riding each have an independent 7-day free trial. Check the home cards for the time remaining in each trial. Pro is required to continue that riding mode after its trial ends. Connecting a platform never resets the track simulation trial. Activity syncing remains free. Open My → Virtual cycling and poster demo. VaBridge Pro includes virtual cycling and premium poster features. New purchases use monthly or annual subscriptions; use Restore Purchases with the original Apple Account if your existing entitlement is missing.
  • How do I end a ride or report a problem?
    Opening the finish card still lets you return to riding. Choose Save to Strava or Delete and Exit to finish; Return to Ride resumes riding. Uploaded rides are virtual cycling activities. For stuttering or other problems, send feedback after the ride with the device model, app version and when the problem occurred. Do not include passwords.

Sports Posters on iPhone

  • How do I make a poster?
    In the iOS app, connect your Strava account, open Posters and select an activity. Choose a template, customize it, then preview and export an image or video. You can use activities already in Strava, including FIT files after they have been successfully uploaded and processed.
  • What can I create with video posters?
    Depending on the template, follow your route over 3D terrain, add photos along the way, or use your own video as the background for activity stats and a route overlay. Route templates need suitable location data. Video length follows the template’s available durations; templates using your own video use the selected clip and playback speed instead.
  • What can I customize in a static poster?
    Edit text, add your photos and workout stats, and adjust position, size, color and style. Available elements depend on the selected template, including routes and shapes such as rectangles, ellipses and dividers. The add-element list only shows supported types; routes also require suitable activity data. You can choose a poster language independently of the app language.
  • What is included for free and with Pro?
    Free templates support full editing and retain the VaBridge signature on export. Video posters have no activity-distance restriction, and every duration offered by a free template is available to free users. Pro unlocks all templates, signature removal, and higher-specification video exports such as 4K.
  • How do I restore a purchase?
    Use the same Apple Account that made the purchase and tap Restore Purchases on the poster purchase screen. If the premium templates remain locked, check your network and Apple purchase history, then contact us with the error message. Buying the developer a coffee does not unlock premium templates.
  • Why does Undo not switch back to the previous template?
    Template selection is separate from editing. During the current editing session, each template keeps its own edits and undo history. Switch back to the template to continue editing it; Reset only affects the current template and can itself be undone.

These poster instructions apply to the iOS app. Android features may differ.

Sync & Account FAQ

  • Can I upload a FIT file without a source platform account?
    Yes. In a version that supports FIT imports, open the activity page and choose Import FIT, or open a .fit file with VaBridge from another app. Check the file details and target Strava / Intervals.icu account, then confirm the upload. Only a Strava / Intervals.icu connection is required; the file is not uploaded automatically when selected.
  • Why does an imported activity still show as processing?
    Strava may still be processing the file after accepting the upload. This is not yet a confirmed successful activity. Check its status again from the import history and check Strava before uploading the same file again. If the upload fails, check the file, your Strava connection, and your network; source platform sign-in is not required for FIT imports.
  • After syncing, why is the track shifted in Strava, or why does elevation look abnormal?
    These two issues are usually connected: an incorrect GPS coordinate system setting can shift the track in Strava. Strava calculates elevation gain from the ride track using elevation data in its own database, so a shifted track can also make elevation gain abnormal. VaBridge can manually correct track shift and abnormal elevation gain. Open the settings page for the corresponding source platform and find the GPS coordinate conversion switch labeled Enable if synced tracks are shifted in Strava. If the track is shifted, toggle the switch once (turn it on if it is off, or turn it off if it is on), then delete the problematic activity from Strava and sync the activity record to Strava again. In most cases, after toggling the switch and syncing again, the track and elevation gain will return to normal.
  • What should I check first when something goes wrong?
    Please first check whether a newer version of VaBridge is available: iPhone users can check the App Store, and Android users can use the Android download link on the VaBridge home page. If there is an update, install it before trying again. Then open the VaBridge home page and check whether there is an in-app notice near the bottom. For urgent or temporary issues, such as a third-party backend interface upgrade, VaBridge will post a notice there when possible.
  • How do I connect my Garmin, Magene China, Coros, or iGPSPORT account?
    Please make sure you can sign in successfully in the official app or website first, then return to VaBridge and complete the connection flow. If the official service itself has login issues, requires verification, or is temporarily unavailable, VaBridge may also fail to connect.
  • How do I sign in to Garmin Connect China or International?
    Both Garmin Connect China and Garmin Connect International use web sign-in only. Open the corresponding Garmin page from VaBridge and complete sign-in on the official page; username-and-password sign-in inside VaBridge and a separate 2FA sign-in option are no longer provided. Garmin Connect International may ask you to complete a human-verification check on its official page. After a successful web sign-in, VaBridge can reuse the saved local session for later syncing when available.
  • How do I authorize Strava?
    When you tap Connect with Strava in VaBridge, the app opens Strava’s official OAuth page. Make sure the browser or in-app web view is signed in with the Strava account you want to bind, then approve the authorization request. After you return to VaBridge, the app updates the current connection state, connected account, and connection expiry countdown. If everything succeeds, the status shows Connected. The Strava account binding is only removed after 30 consecutive days without any successful sync through VaBridge. At that point, you need to bind it again manually. One successful activity sync resets the 30-day countdown.
  • What do Connected, Expired, Revoked, or Reconnect Required mean?
    Connected means the Strava connection is currently available. Expired or Reconnect Required means VaBridge has gone 30 consecutive days without a successful sync, so the Strava account binding has been removed and you need to authorize again manually. Revoked usually means the connection was disconnected or authorization was revoked. One successful activity sync resets the 30-day countdown.
  • What should I do if syncing from a source platform fails?
    Try again first. If it still fails, check whether VaBridge has an update in the App Store or through the Android download link on the home page, and whether there is a notice on the home page. You can also check these items: 1) whether the source platform account is still online, 2) whether the Strava connection state has become Expired, Revoked, or Reconnect Required, 3) whether the activity record has already appeared successfully on Garmin Connect China or International, Magene China, Coros, or iGPSPORT, and 4) whether the network is stable. If the issue continues, please send the error message and what happened to xiaoqiang.dong@gmail.com. Sync failures are often caused by third-party device platforms upgrading their backend data interfaces, and we will check as soon as possible.
  • Why can’t I see a record right after finishing a workout?
    For platform syncing, a new activity usually needs to be uploaded from your device to Garmin Connect China or International, Magene China, Coros, or iGPSPORT first, and only then can VaBridge sync it to Strava / Intervals.icu. If the activity is not visible on the official platform yet, VaBridge cannot sync it immediately through that platform. If you already have the FIT activity file, you can import it directly into VaBridge and upload it to Strava / Intervals.icu.
  • How do I disconnect authorization?
    You can disconnect the platform account inside VaBridge. The app will also disconnect the current Strava connection. After disconnecting, you can connect again later. If you want to remove access directly on Strava as well, you can also remove VaBridge from Strava’s connected apps settings.
  • How do language, appearance, and keep-screen-awake settings work?
    In Settings → General, you can switch app language, choose Dark or Light appearance, and decide whether VaBridge should keep the screen awake during syncing. These preferences are stored locally on your device.
  • How do I clear downloaded poster maps?
    Settings shows the poster map cache size. Clear Poster Map Cache removes downloaded map and terrain resources without affecting generated videos or items saved in Photos. Resources will download again when needed.
  • How do I clear local data?
    You can use the in-app local data and cache cleanup function. After cleanup, you will need to sign in and authorize again, but this will not directly delete activity records that already exist on third-party platforms.

About the Product

Every effort. Worth sharing. On iPhone, VaBridge also turns your Strava activities into personalized static and video posters with photos, footage, routes and workout stats.

VaBridge is built to move workout records from Garmin, Magene China, Coros, and iGPSPORT into Strava with less friction, so your running, cycling, and other activities stay in one cleaner flow. Garmin support includes completed activities from both Garmin Connect China and Garmin Connect International. You can also import individual FIT activity files and upload them to Strava without connecting a source platform account.

To upload activities, connect your Strava / Intervals.icu account. A source platform account is needed only when syncing from that platform; importing a FIT file does not require one. You may only sync or import data that you personally own or are authorized to access. VaBridge is an independently developed tool, is not officially affiliated with those source platforms, and is an approved data importer for Strava / Intervals.icu. Third-party service availability, login state, or API changes may affect syncing results.

Data & Privacy

You can actively connect or disconnect third-party accounts and clear local data at any time. For details on how data is processed, the applicable risk notice, and the rules for using the service, please refer to the Privacy Policy and Terms of Use & Risk Notice below.

Related Pages

支持

最后更新日期:2026-11-07

获取虚拟骑行、智能骑行台连接、运动记录同步、FIT 导入、静态与动态海报及账号设置的帮助。

联系我们

如果你在连接、同步、导入 FIT 文件或制作海报时遇到问题,可以先看这里;还不够,再通过下面方式联系。

  • 开发者/运营者:杭州途域智行科技有限公司
  • 支持范围:虚拟骑行与智能骑行台连接;平台连接、同步与 FIT 导入;海报编辑、导出与购买;应用设置及本地缓存清理
  • 支持邮箱:xiaoqiang.dong@gmail.com

虚拟骑行:使用帮助与常见问题

Strava 路线骑行

在“我的”中绑定 Strava 账号,进入“Strava 路线骑行”,选择一条包含 GPS 轨迹和海拔数据的户外活动。预览路线与海拔剖面后,可以选择“骑全程”或“单练赛段”;如果活动包含赛段,还可以挑选沿途想挑战的赛段。

连接智能骑行台,确认功率与阻力控制均已连接;踏频和心率传感器可按需连接。骑行时,踩踏功率会推动虚拟骑手前进,骑行台根据模拟坡度调节阻力。左右滑动可切换 3D 场景与二维地图,查看当前位置、海拔变化和赛段进度。

在支持的赛段挑战中,还可以与虚拟陪骑同骑,对比自己的表现。结束后可将骑行记录保存到本机,并选择是否上传至 Strava、Intervals.icu,或同时上传至两者。

Intervals.icu 训练

在“我的”中独立连接 Intervals.icu,无需绑定 Strava。选择日历中的骑行训练,连接支持 ERG 和功率数据的骑行台,查看训练步骤、目标功率与实时功率曲线。收到有效功率后开始计时。

训练提供独立于 Strava 试用的 7 天免费试用,试用结束后需要 Pro。同步活动到 Strava 和 Intervals.icu 仍然免费。

轨迹模拟骑行

选择内置路线,或导入 GPX、FIT 轨迹。预览路线与海拔,选择骑行路段,再连接骑行台开始骑行。内置路线会记录骑行进度,下次可以接着骑。

自由选择同步目的地

将已支持同步源的活动、导入的 FIT 文件、路线骑行和训练记录同步到 Strava、Intervals.icu,或同时同步到两者。目的地选择保存在本机,直到下次更改。骑行和训练记录统一展示。

训练结束后先保存到本机,再选择上传;取消上传仍保留本地记录。两个目的地分别显示上传结果,一个平台失败不代表另一个也失败。

  • 虚拟骑行如何使用?
    查看哇桥虚拟骑行使用教程
  • 支持哪些设备?为什么没有阻力连接?
    哇桥兼容支持蓝牙 FTMS 协议的骑行台。 比如佳明、Wahoo 的骑行台以及其他一些优秀的骑行台品牌。具体型号需支持蓝牙 FTMS 控制功能。请允许蓝牙访问、唤醒骑行台,并断开可能占用控制权的其他应用。阻力控制需要兼容的蓝牙 FTMS 控制接口;能接收功率或踏频不代表支持阻力控制,仅支持 ANT+ 也不够。如无法连接或画面不移动,请检查功率来源和骑行台控制状态,并向技术支持提供骑行台型号、固件、应用版本及错误截图。
  • 可以先体验再订阅吗?
    Strava 路线骑行、Intervals.icu 训练和轨迹模拟骑行,各有独立的 7 天免费试用。 首页卡片显示各项试用的剩余时间。某项试用结束后,继续使用该骑行方式需要 Pro。绑定平台不会重置轨迹模拟骑行的试用。活动同步依然免费。 打开“我的 → 虚拟骑行和海报功能演示”。哇桥 Pro 包含虚拟骑行与高级海报功能。新购买提供月度或年度订阅;若已有权益未显示,请使用原购买 Apple 账户恢复购买。
  • 如何结束骑行或反馈问题?
    打开结束卡片后仍可返回骑行。点击“保存到 Strava”或“删除并退出”才会结束,“返回骑行”会恢复骑行。上传的记录属于虚拟骑行。遇到顿挫等问题,请在骑行结束后提交反馈,注明设备型号、应用版本和发生时机,请勿包含密码。

iPhone 运动海报

  • 怎样制作运动海报?
    在 iOS 版哇桥中连接 Strava 账号,进入“海报”并选择一次运动记录。选好模板后按自己的想法编辑,再预览、导出图片或视频。可以使用 Strava 中已有的活动;FIT 文件成功上传并经 Strava 处理完成后,也可以从对应活动创建海报。
  • 动态海报可以做什么?
    根据所选模板,可以在立体地形上回顾运动轨迹、加入沿途照片,或用自己的视频作背景叠加运动指标与轨迹。轨迹类模板需要活动包含相应位置数据。视频时长由模板提供的选项决定;使用自己视频的模板则根据所选片段与播放速度确定时长。
  • 静态海报可以修改哪些内容?
    可以编辑文字、添加自己的照片和运动指标,调整位置、大小、颜色和样式。可添加的元素由当前模板决定,包括轨迹以及矩形、椭圆、分隔线等图形;添加列表只显示模板支持的类型,轨迹还需要活动包含相应数据。海报语言可以独立于应用语言设置。
  • 免费与 Pro 有什么区别?
    免费模板支持完整编辑,导出保留哇桥签名。动态海报不限制活动距离,免费模板提供的所有时长均向免费用户开放。Pro 解锁全部模板、移除哇桥签名,以及 4K 等更高规格的视频输出。
  • 如何恢复购买?
    使用购买时的同一 Apple 账户,在海报购买页面点击“恢复购买”。如果高级模板仍未解锁,请检查网络与 Apple 购买记录,再将错误提示发给我们。请开发者喝咖啡属于自愿支持,不会解锁高级模板。
  • 为什么撤回不会切回上一个模板?
    选择模板不算编辑操作。在当前编辑过程中,每个模板独立保留编辑内容与撤回记录;切回该模板即可继续编辑。“重置”只影响当前模板,而且可以撤回。

以上海报说明适用于 iOS 版,Android 版功能可能有所不同。

同步与账号常见问题

  • 不登录来源平台,也能上传 FIT 文件吗?
    可以。在支持 FIT 导入的版本中,进入活动页选择“导入 FIT”,或从其他应用用哇桥打开 .fit 文件,核对文件信息和目标 Strava 账号后确认上传。只需连接 Strava,无需登录来源平台;选中文件后不会自动上传。
  • FIT 文件上传后为什么还显示“处理中”?
    Strava 接收文件后可能仍在处理,此时尚未确认活动创建成功。可以从导入记录再次查询状态,重新上传同一文件前先检查 Strava 中是否已有该活动。如果上传失败,请检查文件、Strava 连接和网络;FIT 导入无需检查来源平台登录状态。
  • 同步之后发现 Strava 内轨迹有偏移,或者爬升数据异常,怎么办?
    这两个问题通常是有关联的:GPS 坐标系设置不正确会导致Strava 内轨迹偏移,而 Strava 是根据骑行轨迹来根据自己数据库中的海拔数据来计算爬升,所以轨迹偏移的后果就是爬升数据会异常。哇桥可以手动修正骑行轨迹偏移和爬升异常。你可以进入对应来源平台的设置页,有一个“如 Strava 中的同步记录轨迹偏移可开启”这个 GPS 坐标转换开关。如果轨迹偏移,请切换一次开关(如果关着就打开,如果开着就关闭),然后到 Strava 删除原来有问题的记录,再重新同步运动记录到 Strava。一般切换开关后重新同步后轨迹和爬升就会恢复正常。
  • 遇到问题时应该先检查什么?
    请先检查哇桥是否有更新版本:iPhone 用户可以去 App Store 查看,安卓用户可以使用哇桥首页的安卓版下载入口。如果有更新,请先升级到最新版再重试。然后打开哇桥首页,查看页面底部附近是否有通知。如果遇到突发问题,例如第三方后台接口升级导致短时间同步异常,哇桥会尽量在首页发布通知说明。
  • 如何连接佳明(Garmin)、迈金(Magene)中国、高驰或迹驰账号?
    请先确认你已经能在官方 App 或网站中正常登录对应账号,再回到哇桥按页面提示完成连接。如果官方服务本身登录异常、需要验证或暂时不可用,哇桥也可能无法完成连接。
  • 如何登录 Garmin Connect 中国区或国际区?
    Garmin Connect 中国区和国际区目前都只保留网页登录。请从哇桥打开对应的佳明官方页面,并在官方页面中完成登录;哇桥不再提供 App 内用户名密码登录,也不再提供单独的两步验证登录选项。登录 Garmin Connect 国际区时,官方页面可能要求完成人机验证。网页登录成功后,哇桥会在可用时复用本地保存的登录会话继续同步。
  • 如何授权 Strava?
    在哇桥中点击“连接 Strava”后,App 会打开 Strava 官方 OAuth 授权页面。请确认当前浏览器或 App WebView 中登录的是你想绑定的 Strava 账号,并点击允许授权。返回哇桥后,App 会更新当前状态、已绑定账号和账户绑定过期倒计时;如果一切顺利,状态会显示为 已连接。只有连续 30 天不使用哇桥进行成功同步,才会解除 Strava 账户绑定,然后需要用户手工重新绑定;一次成功的活动同步会重置 30 天倒计时。
  • 已连接、已过期、已撤销、需要重连分别是什么意思?
    已连接表示当前 Strava 连接可正常使用;已过期或需要重连表示已经连续 30 天没有通过哇桥成功同步,Strava 账户绑定已被解除,需要用户手工重新绑定;已撤销通常表示连接已被主动断开,或授权已被撤销。一次成功的活动同步会重置 30 天倒计时。
  • 从来源平台同步失败怎么办?
    请先重试一次。如果仍然失败,建议先确认 App Store 或首页安卓版下载入口是否有哇桥更新、首页底部是否有通知,再检查 4 件事:1)源平台账号是否仍在线;2)Strava 连接状态是否已经变成已过期、已撤销或需要重连;3)运动记录是否已在 Garmin Connect 中国区或国际区、迈金(Magene)中国、高驰或迹驰官方侧成功出现;4)网络是否稳定。如果问题还在,请把错误提示和失败现象发给我,推荐邮件发送到 xiaoqiang.dong@gmail.com。我看到后会第一时间查看;这类问题常见原因是设备厂商后台数据接口升级,导致同步暂时失败。
  • 为什么刚运动完看不到记录?
    使用平台同步时,新活动通常需要先从设备同步到 Garmin Connect 中国区或国际区、迈金(Magene)中国、高驰或迹驰,再由哇桥同步到 Strava / Intervals.icu。若官方平台侧记录尚未出现,哇桥无法通过该平台立即同步。如果你已有该活动的 FIT 文件,可以直接导入哇桥并上传到 Strava / Intervals.icu。
  • 如何断开授权?
    你可以在哇桥中主动断开平台连接。App 也会同时断开当前 Strava 连接。断开后,后续仍可再次绑定;如果你还想在 Strava 侧一并移除授权,也可以前往 Strava 的应用授权管理页面移除哇桥。
  • 语言、外观配色和同步过程中保持屏幕常亮在哪里设置?
    你可以在“设置 → 通用”里切换界面语言、选择深色或浅色外观配色,并决定同步过程中是否保持屏幕常亮。这些偏好只保存在你的设备本地。
  • 如何清除海报下载的地图?
    设置页会显示“海报地图缓存”的大小。清除地图缓存会移除下载的地图与地形资源,不影响已生成的视频和相册内容;再次需要时会重新下载。
  • 如何清除本地数据与缓存?
    你可以在 App 内使用清理本地数据与缓存功能。清理后需要重新登录和授权,但不会直接删除第三方平台上已经存在的运动记录。

产品说明

每次运动,都值得分享。iPhone 版哇桥还可以将 Strava 运动记录制作成静态与动态海报,让照片、视频、轨迹与运动数据成为你的作品。

哇桥专注于把佳明(Garmin)、迈金(Magene)中国、高驰(Coros)、迹驰(iGPSPORT)的运动记录更顺畅地同步到 Strava,让跑步、骑行等活动数据归到一条更清晰的流转路径里。佳明支持范围包括 Garmin Connect 中国区和国际区中的已完成活动。你也可以单独导入 FIT 运动记录并上传到 Strava,无需连接来源平台账号。最新版还支持 Strava 连接状态显示、账户绑定过期倒计时、多语言切换、外观配色,以及同步过程中保持屏幕常亮。

上传活动前需要连接 Strava 账号。通过来源平台同步时,还需要连接对应平台账号;单独导入 FIT 文件无需来源平台账号。你只能同步或导入自己拥有或有权访问的数据。哇桥是独立开发工具,与这些源平台没有官方关系,同时也是 Strava 批准的数据导入工具。第三方平台的服务状态、登录状态或接口变化,可能影响同步结果。

数据与隐私

你可以主动连接或断开第三方账号,并可随时清除本地数据与缓存。具体的数据处理方式、风险提示和使用规则,请查看下方的《隐私政策》和《使用条款与风险说明》。

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